Refund policy

No Returns
Unfortunately, we cannot accept returns on Moana Cookies.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact moanacookieco@gmail.com quoting your order number and we will be in contact as soon as possible.

Refunds
In the event of a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at moanacookieco@gmail.com.